FAQs

What makes a good photo?

Make sure your photo has good lighting - enough to see the details of your loved one’s face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!

A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product!

Avoid blurry photos - the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

Can I upload something other than a person, dog, or cat?

Does it have a face? If so, we can print it! We love critters of all types. While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.

Do you crop the photo for me?

We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!

How does sizing work?

We provide detailed sizes for various products, please refer to the size that suits you.

Can I make a change to my order?

If you find an error on your order confirmation, please Contact us immediately! Please note once your order has been placed, we are sometimes limited on the changes we can make.

How do I cancel my order?

If you cancel your order before it’s printed, a refund can be issued. Per usual guidelines, allow 2-3 business days for the credit to be applied to your credit card. If you order has been processed and printed, unfortunately no refunds can be issued.

How do I wash your products?

For our pajamas, machine-wash them inside-out with cold water and tumble dry on low heat or line dry. Using a mild detergent and avoiding the use of fabric softener and dryer sheets will allow for long-lasting results. These instructions are for the best result possible. Washing our pajamas with like colors as you normally would your other clothing will not affect the quality of your pajamas in any way.

What is your guarantee?

We offer a 100% satisfaction guarantee, that’s how strongly we stand by our work. If for any reason you’re not satisfied with your prints, we will happily assist you with a reprint or credit towards another purchase. Problems with orders need to be communicated within 30 days from the date of shipment. You can always contact us via facepajamas@gmail.com with any questions or concerns. We want to make sure you are satisfied with your print. We guarantee this for all of our customers.