Shipping Policy

How long does it take to receive my product?

Currently, our production time is 3-5 business days. Shipping is currently available worldwide and and delivery time is around 8-10 working days( depend on your location).

Please note that during the holidays our production time may vary.

Can I change the destination country of my order?

After your order has been sent out, you may not change your shipping address.

All you need to know about the import one -stop shop(IOSS)
The Import One-Stop Shop (IOSS) is the electronic portal businesses can use since 1 July 2021 to comply with their VAT e-commerce obligations on distance sales of imported goods.

According to the VAT rules applicable up until 1 July 2021, no import VAT has to be paid for commercial goods of a value up to EUR 22.
The new VAT e-commerce rules abolish this provision as of 1 July 2021. Thus, from 1 July 2021, all commercial goods imported into the EU from a third country or third territory is subject to VAT irrespective of their value.

What has changed on 1 July 2021?

On1 July 2021 the value added tax (VAT) exemption for the importation of goods not exceeding EUR 22 has been removed. As a result, all goods imported to the EU are subject to VAT.

The Import One-Stop Shop (IOSS) was created to facilitate and simplify the declaration and payment of VAT for goods sold from a distance by sellers from either the EU or from a non-EU country or territory. Furthermore, VAT payment is applicable only to purchases made by a buyer within the EU and for goods valued at less than EUR 150. EU buyers with a purchase value of more than EUR 150 are subject to import value-added tax and customs duties.

How much does the shipping cost?

Your order will be shipped to the specified address according to the shipping method selected during checkout.

United States

Standard Shipping (2-4 Business Days Processing + 9-15 Business Days Delivery)
0.189kg–0.3kg $8.99
0.301kg–0.4kg $11.99
0.401kg–0.5kg $14.99
0.501kg–0.6kg $17.99
0.601kg–0.7kg $20.99
0.701kg–0.8kg $23.99
0.801kg–0.9kg $26.99
0.901kg–1kg $29.99
1.001kg–1.1kg $32.99
1.101kg–1.2kg $35.99
1.201kg–2.2kg $45.99
2.201kg–3.2kg $55.99
3.201kg–4.2kg $65.99
4.201kg–5.2kg $75.99
5.201kg–6.2kg $85.99
6.201kg--50kg $500

Express Shipping (1-3 Business Days Processing + 7-11 Business Days Delivery)
0.189kg–0.3kg $14.99
0.301kg–0.4kg $19.99
0.401kg–0.5kg $24.99
0.501kg–0.6kg $29.99
0.601kg–0.7kg $34.99
0.701kg–0.8kg $39.99
0.801kg–0.9kg $44.99
0.901kg–1kg $49.99
1.001kg–1.1kg $54.99
1.101kg–1.2kg $59.99
1.201kg–2.2kg $64.99
2.201kg–3.2kg $69.99
3.201kg–4.2kg $74.99
4.201kg–5.2kg $79.99
5.201kg–6.2kg $84.99
6.201kg--50kg $800

DHL Express (1-3 Business Days Processing + 4-7 Business Days Delivery)
0.189kg–0.3kg $24.99
0.301kg–0.4kg $34.99
0.401kg–0.5kg $44.99
0.501kg–0.6kg $54.99
0.601kg–0.7kg $64.99
0.701kg–0.8kg $74.99
0.801kg–0.9kg $84.99
0.901kg–1kg $94.99
1.001kg–1.1kg $104.99
1.101kg–1.2kg $114.99
1.201kg–2.2kg $124.99
2.201kg–3.2kg $134.99
3.201kg–4.2kg $144.99
4.201kg–5.2kg $154.99
5.201kg–6.2kg $164.99
6.201kg--50kg $1000

Australia,Canada,United Kingdom

Standard Shipping (2-4 Business Days Processing + 10-15 Business Days Delivery)
0.189kg–0.3kg $8.99
0.301kg–0.4kg $11.99
0.401kg–0.5kg $14.99
0.501kg–0.6kg $17.99
0.601kg–0.7kg $20.99
0.701kg–0.8kg $23.99
0.801kg–0.9kg $26.99
0.901kg–1kg $29.99
1.001kg–1.1kg $32.99
1.101kg–1.2kg $35.99
1.201kg–2.2kg $45.99
2.201kg–3.2kg $55.99
3.201kg–4.2kg $65.99
4.201kg–5.2kg $75.99
5.201kg–6.2kg $85.99
6.201kg--50kg $500

Other Country(France, Germany, Italy, Åland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Cyprus, Denmark, Gibraltar, Greece, Guadeloupe, Vatican City, Hungary, Ireland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, San Marino, Serbia, Slovakia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Ukraine, Israel, New Zealand, Brazil, Peru, Finland, Malaysia And the rest countries of the world)

Standard Shipping (2-4 Business Days Processing + 8-15 Business Days Delivery)
0.189kg–0.3kg $6.99
0.301kg–0.4kg $8.99
0.401kg–0.5kg $10.99
0.501kg–0.6kg $12.99
0.601kg–0.7kg $14.99
0.701kg–0.8kg $16.99
0.801kg–0.9kg $18.99
0.901kg–1kg $20.99
1.001kg–1.1kg $28.99
1.101kg–1.2kg $32.99
1.201kg–2.2kg $40.99
2.201kg–3.2kg $49.99
3.201kg–4.2kg $59.99
4.201kg–5.2kg $69.99
5.201kg–6.2kg $79.99

DHL Express (1-3 Business Days Processing + 3-5 Business Days Delivery)
0.189kg–0.3kg $25.99
0.301kg–0.4kg $34.99
0.401kg–0.5kg $44.99
0.501kg–0.6kg $54.99
0.601kg–0.7kg $64.99
0.701kg–0.8kg $74.99
0.801kg–0.9kg $84.99
0.901kg–1kg $94.99
1.001kg–1.1kg $104.99
1.101kg–1.2kg $114.99
1.201kg–2.2kg $124.99
2.201kg–3.2kg $134.99
3.201kg–4.2kg $144.99
4.201kg–5.2kg $154.99
5.201kg–6.2kg $164.99

*Our products are only sold to United States, United Kingdom, Australia, Canada, are not sold to the other countries of world.

*Business days only, excluding weekends and public holidays.
* Prices include tax.

* The processing time depends on the product process, 1-4 business days.

* In some remote areas, it will be negotiated with the customer according to the actual logistics cost.

Do you ship internationally?

We gladly accept orders from all over the world and we can ship worldwide.

NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 5 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update with the shipping company.

Please keep in mind delivery dates may change due to inclement weather conditions or holiday.

Tracking says my parcel has been delivered but I've not received it?

Sometimes parcels can be accidentally delivered to a neighbours house next door or left at a customers local post office. If this incident unfortunately happens to you, please contact with local post office immediately to check the location of your parcel.

Please note our shipping partner are able to inform us of the exact whereabouts and time each parcel arrives at a destination. If the evidence shows that a parcel was delivered successfully, but the customer states otherwise, we will try out best to come to a mutual agreement.

The satisfaction of every customer is our number one priority, so in some cases we may be willing to re-ship your order again at our expense.

Shipment and Delivery

Orders will be delivered to the address that appears on your order within a reasonable time from the completion of the production and the quality checks.

Orders are usually shipped within 12 days from the date of confirmation of full payment; however, there may be delays due to external factors. The time of delivery can vary depending on the destination. Please note that additional local taxes may be applied to shipments to locations outside of the United States.

We shall not be liable for delays in shipment due to faults of the carrier, and therefore these delays will not result in a refund of shipment cost, however, we will make reasonable efforts to assist you with such delays in a timely manner.

Please be advised: all international shipments may be subject to customs regulation. Any related charges will be your responsibility. We can’t be held liable for incurred charges.

When you place your order or approve the online proofing of your painting, you will be prompted to choose service as well as shipping and delivery options. Standard service with standard shipping can take up to approximately 35 days from the date of the shipment. If you need your Product faster, for additional charge you can upgrade to the express service, express shipping, or both. Upgrading your shipment does not infer overnight delivery.

We will provide you with the estimated time of delivery when you place an order and may further adjust it after you approve the online proofing of your painting. Delivery times are based on estimation only and exclude the production and verification stages.

It is important that you enter your address correctly. If the shipment is addressed to a commercial entity (e.g., an office or a hotel), please make sure to indicate that your order is to be delivered to the commercial entity that is located at such address. Failure to input any part of your address will cause delays in shipments and increase the costs of the purchased Products. We will not refund or exchange products that were shipped to an inaccurate address as a result of missing details.

It is also your responsibility to make arrangements (such as notifying a neighbour) to accept delivery on or a reasonable period after the estimated delivery time and the Products will be your responsibility from the time of delivery (or tendered delivery). We will not be responsible for any delays caused by customs clearance nor for any duties charges or fees payable on the export or import of any Products, which will be your responsibility.

Shipping claims should be raised within 30 days from the date of the shipping.

Contact Us

If you would like to get in touch with us or if you have any shipping-related questions, concerns or complaints, please contact us at:

Email: facepajamas@gmail.com